Jun 2013 to Feb 2014               Restaurant Operations Manager

                                                      Coffee Bean & Tea Leaf Singapore PTE LTD

                                                      HQ-211 Henderson Park#06-03 Henderson Park, Singapore 159552

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Responsibilities

• Overseeing the whole operations of 3 “Beanstro” full service restaurants and 3 semi- service “Hybrid” restaurants under the Coffee Bean & Tea Leaf Company.

• Manage both front of house and back of house in day to day operations, roster planning, staff planning, marketing strategies for business.

• Train and oversee training of all kitchen staff and front of house staff.

• Handing down SOP’s to kitchen Chef and team to follow up with and drive the product quality forward.

• Maintain a restaurant under the guidelines of HALAL requirements and restrictions.

• Induction of new employee’s and employee managing.

• New food product research for future menu’s.

• Report daily sales, daily COGS tracking, weekly/monthly sales reports, Inventory/Stocktake, Payroll management and petty cash control.

• Assist on the ground in any section FOH/BOH whenever the assistance needed.

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Achievements:

• Entire preparing, buying equipment, and consulting in plans of entire layout of 1 “Hybrid” restaurant and 2 “Beanstro” restaurants to ensure maximum performance of restaurant can be ensured, and launching each restaurant.

• Assist in development of front of house SOP for staffs in regards to customer service within a table service restaurant.

• Sharing knowledge with kitchen employees and increasing product quality in regards to cooking style, product storage, kitchen hygiene,and product shelf life.

• Reduction of excessive labour by over $10k per month within one restaurant and continued labour management to maintain the current labor figure.

• Meeting with marketing teams of different companies to discuss A & P and marketing strategies between our company and their branding.